Return & Refund Policy

Thank you for shopping at ShockCrate! We take great pride in ensuring that all our products meet the highest quality standards. Due to the nature of blind boxes, we have a specific return and refund policy to ensure fairness and transparency.

No Returns Policy

Sealed Products:

  • All blind boxes sold by SHockCrate are sealed to guarantee that each item is new and unopened. This ensures that the contents remain a surprise and are of the highest quality.
  • Because of this, we do not accept returns on any blind boxes once they have been shipped. This policy is in place to maintain the integrity and mystery of each product.

Refund Policy

Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly provide a replacement or refund for any products that arrive in a condition not consistent with our quality standards.
  • To process your refund or replacement, please follow these steps:
    • Email our customer service team at info@homacer.com with your order number and a detailed description of the issue.
    • Attach clear photos of the damaged or defective item(s) to your email.
    • Our team will review your request and respond within 2-3 business days with further instructions.

Incorrect Orders:

  • If you receive an incorrect item or order, please contact us within 7 days of receiving your order. We will work to rectify the issue promptly, either by sending the correct item or issuing a refund.

Non-Refundable Circumstances

  • Change of Mind: We do not offer refunds or exchanges for blind boxes due to a change of mind. The nature of blind boxes is to provide a surprise, and we cannot guarantee specific items or series.
  • Opened Blind Boxes: Once a blind box has been opened, it cannot be returned or refunded, as we cannot verify the original condition of the contents.

Shipping Costs

  • If your refund or replacement request is approved, ShockCrate will cover the shipping costs for returning damaged, defective, or incorrect items. Detailed instructions will be provided by our customer service team.

Contact Us

We value your satisfaction and strive to provide the best possible service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team at:

  • Email: info@shockcrate.com

Thank you for your understanding and for supporting independent artists and designers through ShockCrate. We appreciate your business and are committed to ensuring a positive shopping experience for all our customers.